Refund policy

Effective Date: 26 January 2025.

Thank you for shopping at SIDEPEACE.com.au

Due to the nature of our products, all sales of downloadable templates are final. Once a purchase is completed, it cannot be refunded or exchanged. This policy exists because digital goods cannot be returned, and there is no way to ensure that duplicates have not been made.

Exceptions

We understand that exceptional circumstances may arise. If you encounter an issue with your purchase, please contact us at hello@sidepeace.agency with details about your situation. We are committed to reviewing your request and using our best judgement to find a resolution.

Customer Satisfaction

Your satisfaction is our priority. If you experience any issues with a file or download, we are happy to assist you in resolving the problem to ensure you can fully enjoy your purchase.

For questions or assistance, please contact our support team at hello@sidepeace.agency

Thank you for understanding and supporting our small business!